Can I get a production kit?
If you have purchased the Passion.io platform we will send you a production kit in the post.
The production kit is included in the following plans:
If you signed-up via one of the above payment plans you will have been asked to order your production kit after you purchased our platform. You will have completed a short sign-up form that included your contact details and shipping address. We use this information to send you your production kit.
I don't remember filling in a form for my production kit?
To check if you filled in an order form, please search your email account for a confirmation email from firstname.lastname@example.org with the subject 'Passion.io: Your Production Kit Order Confirmation'. If you find this email then you have previously filled out the form.
If you find the confirmation email, please check that you entered the correct mailing address, if it is correct but you did and you still have questions about your delivery you can email us.
If you can't find the confirmation email, don't worry. Send an email to email@example.com explaining the situation and we will look into it for you.
When will my production kit arrive?
After completion, your production kit will be packaged and shipped but depending on your location it can take up 21 business days to arrive. However, here is a list of our typical delivery times for our most common regions (in business days):
USA - 10 - 14 days
Canada - 10 - 14 days
United Kingdom - 10 - 14 days
Germany - 10 - 14 days
Belgium - 10 - 14 days
Australia -10 - 14 days
Outside of these regions, it will arrive in 14-21 business days and we do not provide a tracking number for the production kit.
Note: Due to the current global health situation, the delivery times might be delayed.
If you signed up and believe you are eligible for a free production kit but didn’t get sent a sign-up form, please contact us at firstname.lastname@example.org