This article will give you information on troubleshooting video uploads and how you can compress your files.
IN THIS ARTICLE
How to troubleshoot video uploads
1. File Size and Limitations
There is no limit to the video length or how long a video can be.
However, size and video limitations will depend on your subscription plan:
Pro Plan - A maximum of only 100 videos and a file size limit of 1GB per video
Ultimate Plan / App Breakthrough System - Unlimited videos and no file size limit
2. File Compression
If your videos are bigger than 1GB or you are having issues with uploading large file sizes, we recommend using the best compression/quality ratio for the video to be uploaded on your Passion.io account.
Here are our recommendations:
HandBrake - This tool is made for more advanced users but offers additional features and it is available for Windows & Mac.
For both solutions we recommend these settings:
a.)Video Output: MP4
b.)Video Codec: H264
Note: For Handbrake the minimum bitrate is 2mbs
a.)Upload your video to YouTube
b.)Wait for conversion
d.)Upload to your Passion.io account
*We neither promote nor have an affiliation with these platforms. Please use at your own risk.
3. YouTube/Vimeo Option
We have also added the ability to link in a YouTube or Vimeo video as an option instead of uploading files. All you need to do is to paste the link, and the videos will automatically generate a thumbnail.
Reminder: When using a YouTube or Vimeo link - Offline Sync in the mobile apps is disabled.
4. Frequently Asked Questions
1. I'm having problems uploading my videos to my app.
Check our article on Troubleshooting Video Issues in the App.
2. I've been trying to upload a video but it's stuck on "processing". What do I do?
Make sure you have a stable internet connection. Bigger file sizes may take longer to upload, and any unstable connection may break the uploading process. If it continues to get stuck on "processing", proceed to delete the video widget, log out, log back in, and add the video widget again to upload the file.
Still have questions that were left unanswered? Check out our other categories for more information or use the search bar on top to find specific keywords.
Not a PassionFighter yet? Click here to join us!
Note: Feedbacks to articles are anonymous so we will not be able to reach back out. For other concerns/questions, please use the contact form and we will get back to you as soon as possible.