How to use the PassionMetrics Section

  • Updated

PassionMetrics allows you to view app users' metrics, manage subscriptions as well as view all your Payments on the platform. 



1. Accessing the PassionMetrics Section

2. Users

3. Payments

4. Frequently Asked Questions (FAQs)


Want to activate your client's access? Check this out: How to give clients access to your app


How to use the PassionMetrics Section


1. Accessing the PassionMetrics Section

You can access the PassionMetrics section by logging in to your app builder, then select the 5th icon on the left side of the screen.





2. Users

2.1 This section displays a summary of your total users along with a list of your users and their active plans.


Here are different information available in this section:

  • Total users - the sum of active or inactive app users (inactive app users are those who have registered your app but did not subscribe to any of your plans).
  • Subscribers - total number of active subscription for your plans
  • Active users in the last 30 days - active users the app has had in the past 30days
  • Completed in-app activities - the number of lessons or sequences completed by the app users
  • Filters - this area displays the list of your app users with their email addresses and plan information



2.2 Filters

Under the Users section, you can find the Filters area where you can see a list of users with their email addresses. You can also manually search your customers by entering their email address on the search bar. You can filter the list by email address, subscription platform, or plans.


Want to export your user's information? You also have the option to export and Download the CSV file to have an external copy.


2.2.1 Subscription Platforms

You can filter the user list by their Subscription Platforms and activate/cancel plans based on the payment platform used. Below is a summary of each platform type:

1. Managed by PassionMetrics

- purchased through a third-party checkout, via phone sales, or through an access link

You can fully manage subscriptions for this user (activate or cancel).
For you to activate/cancel your clients' subscription manually, you can follow these steps:

      • Search for the app user through their email address
      • Click on the gear icon
      • Then, Edit Plans
      • Click on the gear icon to activate or cancel a plan

2. iOS/Android

- purchased through the app stores

You can’t manage subscriptions for this user. In order to cancel the recurring payment, it has to be done through the iTunes App Store or Google Play Store. (More on this here: How do I cancel an app that was purchased in Google Play Store and Apple App Store)


3. Stripe

Purchased through PassionPayments through Stripe. (How to activate PassionPayments)
For cancelations/refunds, you will need to do this step via your own Stripe account. 


3. Payments

The payments tab lets you know how your app is doing financially. Here you can view the payments you have received via PassionPayments or through iOS/Android. You can filter the payments according to:

  • Time (Duration)
  • Subscription Platform
  • Plans



Please note that the top 25 recent purchases will appear on the list and not all payments will reflect on this section, as it will depend on the payment platform used. Manually activated plans will not count towards the payments along with some iOS/Android payments.


4. Frequently Asked Questions (FAQs)


1. Why am I seeing people with 0 Plans in PassionMetrics?

Seeing a user or users in your PassionMetrics with 0 plans mean that they have registered/signed up to your app via your sign up page but have not purchased or subscribed to any of your plans yet.

We recommend you reach out to these users to encourage them to subscribe to your plans. 



Please note that some registered emails could possibly be test emails from App Reviewers and Tech Support. Also, all users who are not subscribed to a plan do not count towards the 100 subscriber limit on the Pro Plan.


2. I want to remove a user on my PassionMetrics but it's not giving me the option to. How do I delete a user?

When you remove or cancel a plan with a user, they will lose access to the app contents.

We recommend to keep your inactive users and prospect clients on the list. Aside from showing the clients who purchased a plan (one-time/subscription), this section also shows the email addresses of those who showed interest by visiting the web app or downloading the app but did not purchase

Here are the benefits of having the email addresses of your prospect clients in PassionMetrics:

1. You can include them in your marketing email list to do a follow-up and convert them into a paying client

2. You can send push notifications to them through Passion Messaging

3. You can conduct a survey and see if you can gather feedback from them to see why they did not purchase or what they are specifically looking for. This will help you improve and increase the value of what you're offering

In any case that you would still want to be able to remove app users from PassionMetrics, please send us an email request to remove a user from your PassionMetrics so our team can remove it for you. You can also send us a request and upvote the feature here: Canny






Still have questions that were left unanswered? Check out our other categories for more information or use the search bar on top to find specific keywords.



Was this article helpful?



Article is closed for comments.