How to cancel a subscription your client purchased in Google Play Store or Apple App Store

  • Updated

If you are wondering why you can't cancel your client's subscription inside the PassionMetrics, that is because they subscribed directly through an in-app purchase. Here are the steps your clients need to follow. 



1. iOS devices (Apple)

2. Android devices (Google)

3. Frequently Asked Questions (FAQs) 


Not sure how PassionMetric works? Check this article: How to use the PassionMetrics Section


How to cancel a subscription your client purchased in Google Play Store and Apple App Store


1. iOS devices (Apple)

  1. Open the Settings app
  2. Tap Your Name on the top
  3. Tap Subscriptions
  4. Tap the subscription that you want to manage.
  5. Tap Cancel Subscription  (If you don’t see Cancel, the subscription is already canceled and won't renew.)



2. Android devices (Google) 

  1. On your Android phone or tablet, open the Google Play Store
  2. At the top right, tap the profile icon
  3. Tap Payments & Subscriptions
  4. Tap on Subscriptions
  5. Select the subscription you want to cancel.
  6. Tap Cancel subscription.
  7. Follow the instructions.


Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription. If you uninstall the app without canceling your subscription, you will still be charged.



3. Frequently Asked Questions (FAQs)


1. My client cannot cancel on Apple/Google Store, why is that? 

If your client subscribed directly from the web app, they can cancel in the same place. You can cancel your client's subscription directly from the PassionMetrics or you can ask them to follow these instructions: 

1. Go to the web app ( 

2. Sign in using your email and password

3. Click on your Account in the top right corner ( you will see your photo if you uploaded one)

4. Click on Settings 

5. Click on Manage Your Plans under Subscription & Payments 

6. Click on the subscription you would like to cancel 

7. Click on Cancel Subscription


Note: If your client cannot see the Cancel Subscription button, it means that the account was activated internally, in this case, you have to cancel on your PassionMetrics.







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