How to build Communities on the platform?

  • Updated

Communities enable you to better engage with your clients to achieve long-term and sustainable outcomes and relationships. 

 

IN THIS ARTICLE

1. Benefits of the Community Feature

2. How does it work

3. Step-by-Step Guide: How to set it up?

4. Step-by-Step Guide: How to write a post? 

5. Frequently Asked Questions (FAQs)

 

1. Benefits of Communities

  • Qualify & segment your clients better
    Ask them relevant questions to learn about their desires and anxieties.
  • Drive the conversation better
    Impact client mindset by asking the right questions to motivate, make them reflect, and take action to upsell.
  • Answer most frequently asked questions better
    Your clients often ask the same questions over and over again. Now, you can answer these without requiring product lessons or needing direct communication.
  • Get started without products
    You can sell the community as a standalone product which gives them direct access to you. Therefore, you require no or fewer products to start.
  • Upsell better
    Tease community access as an upsell to your free or low-priced offers. Prime the conversation within the community to upsell even further.

2. How does it work? 

  • You can enable Communities on the Pricing Plan based on an existing plan and select product(s) you want to enable the communities for
  • You can post a topic, and your clients can add a comment on a thread based on that initial post

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  • You can delete your clients' posts

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  • Clients can delete their posts

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  • You can add photos and videos as a comment to a post mceclip1.png

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  • And, of course. You can add emojis! :slightly_smiling_face:

 

3. Step-By-Step Guide: How to set it up?

Here are the steps to enable Communities on your app.

1. Log in to Passion.io 

2. Go to the PassionProducts section of the Passion.io

3. Switch on Community 

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4. Next step is to enable Communities for your Pricing Plan. 

5. Go to the Pricing Plans section of the Passion.io

  • If you are activating communities for an existing plan, please click on the plan you would like to activate it for.
  • If you are creating a new plan and want to enable communities, please click on  + Create New Plan button.

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 6. Select the Community tick-box before your select the Products included in the plan to enable the Community Feature.

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7.  Continue creating your pricing plan by using this article Pricing Plans and Multipricing Feature or click Next Step, then Save Changes for those who already have an existing Pricing Plan.

Note: Once Community is enabled for a specific Plan, the Community Tab will automatically appear for all of your clients who have an active subscription to the plan. 

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4. Step-By-Step Guide: How to Write a post? 

Are you excited to write your first post? There are two ways you can do it.

 

From the Passion.io account

1. Go to PassionProducts

2. Click on Community 

3. Click on the + sign to write a post

 

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4. Write the Title of your post and the text (optional), then click on the send icon to post

 

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5. You can also edit or delete your post by clicking on the pencil icon or the trash bin icon

 

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6. To add a photo or video as a comment to a post, click on the image icon and select the photo or video you want to add

 

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From the App or Web app

 

1. Login into the app or the web app 

2. You need to log in using your passion.io email address

3. Once you're in, click on the Community Tab (at the top of the page for a web app, or at the bottom of your screen for branded apps), then click on the + sign to write a post

 

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4. Write the Title of your post and the text (optional), then click on the send icon to post

 

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5. You can also edit or delete your post by clicking on the pencil icon or the trash bin icon

 

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6. To add a photo or video as a comment to a post, click on the image icon and select the photo or video you want to add

 

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7. This is how your post would look like for your clients

 

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5. Frequently Asked Questions (FAQs)

 

1. Why is the Community Tab not available for some of my clients? 

  • The Community tab will only become visible to clients who have an active membership to the plan that has the community Feature enabled. 
    • Check the plan that your client is subscribed to. Make sure that the Plan shows active in PassionMetrics- How to give clients access to your app 
    • Check the Plan in the Pricing Plan section of the app builder and see if the Community Feature is enabled

2. Why can't I post in my app? 

Make sure that you're logged into your app using your passion.io email address

 

3. Can I message my clients privately?

Yes! You can use Power Chat to give personalized, 1on1 support to your clients on a whole new level. You can learn more in this article PowerChat. 

 

4. Can my members see each other? 

The Member section is only available for you (PassionFighter) and not available for your clients. Your clients can only interact with each other on the threads. 

 

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Still have questions that were left unanswered? Check out our other categories for more information or use the search bar on top to find specific keywords.

 

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