• How to Use PassionMetrics

    PassionMetrics allows you to view app users' metrics, manage subscriptions as well as view all your Payments.  You can access the PassionMetrics section by logging in to your app builder, then select the 5th icon on the left side of the screen.       1.Metrics Here are different information avail...

  • How do you give users access to your app?

    When you charge your customers directly through Stripe or any other external checkouts, you may need to give them access manually via Passion Metrics.    Customers who purchased via Passion Payments or through the Native App in Apple or Google should automatically gain access to the courses inclu...

  • How to view/download the email addresses of my app users?

    You can view the email addresses of your app users through Passion Metrics inside your app builder under Users. You can also download the CSV file and import the data to any software that allows it.  ​

  • Remove Users in Passion Metrics

    Passion Metrics allows you to view your app users on the platform.    Aside from showing the end-users who purchased a plan (one-time/subscription), this section also shows the email addresses of those who showed interest by visiting the web app or downloading the app but did not purchase.    Her...

  • My user is having issues accessing their account

    If one of your users cannot access their paid content this is what you should do. Make sure they are using the correct email App users often make typos in their email addresses when they sign up. Follow the below steps to check if an app user has entered their email address correctly when purchas...

  • What information can you get from the Payments tab in PassionMetrics?

    The payments tab lets you know how your app is doing financially, watch this video for further details: https://passionfighters.passion.io/learn/products/9365/lessons/344352 Note: The Payments tab is still on BETA mode and is actively being worked on by the product team. Some data may show irregu...

  • Why am I seeing people with 0 Plans in PassionMetrics?

    Seeing a user or users in your PassionMetrics with 0 plans mean that they have registered/signed up to your app via your sign up page but have not purchased or subscribed to any of your plans yet. We recommend you reach out to these users to encourage them to subscribe to your plans.    Please n...

  • How do I cancel an app that was purchased in Google Play Store and Apple App Store

    Here are the instructions to provide to your end-users who want to cancel the app subscription via their mobile device:Here are the steps to cancel the subscription on your iOS device: Launch the Settings app Tap iTunes & App Store Tap on your Apple ID Tap View Apple ID when the pop up window ap...